Customer Stories

Delice Bakery - Accra

Premium Patisserie Excellence

Delice Bakery in Accra’s Airport Residential Area specializes in European-style pastries and has built a reputation for exceptional quality. When inconsistent ingredients threatened their product standards, they turned to Cookband Premium Pastry Margarine.

“Cookband margarine transformed our pastry program. The consistency allows us to create truly European-quality products even in Ghana’s climate. Pomank’s reliable delivery and technical support have made them an invaluable partner in our growth.”

Marie Atkins

Executive Pastry Chef

Challenge

Maintaining consistent pastry quality in Ghana's climate with varying ingredient performance.

Solution

Switched exclusively to Cookband Premium Pastry Margarine and implemented our technical training program.

Results

  • 42% reduction in product quality variation
  • 28% increase in pastry sales due to improved quality
  • Zero production disruptions in 18 months

Tamale Community Bakery Cooperative

Rural Success Story

The Tamale Community Bakery Cooperative represents 15 small bakeries in Northern Ghana, serving local communities with traditional bread products. They previously struggled with inconsistent ingredients and limited technical knowledge

“Before Pomank, we struggled to get quality margarine in Tamale. Now we have reliable weekly deliveries and support that helps us make better bread. The bakery training program helped us improve our techniques, and we can now compete with bakeries from Accra.”

Ibrahim Mahama

Coordinator

Challenge

Limited access to quality ingredients and technical expertise in the Northern region.

Solution

Introduced specially-packaged 5kg Cookband "Northern Baker's Blend" and implemented technical training workshops.

Results

  • 35% increase in bread output
  • 22% reduction in ingredient costs through bulk purchasing
  • Expansion from 15 to 23 bakeries within 12 months

Golden Crust Bakeries

Digital Transformation

Golden Crust operates a chain of 12 retail bakeries across Kumasi, focusing on bread and local pastries. Their ordering process was manual and inefficient, leading to delays and errors.

“The WhatsApp ordering system changed everything for us. We can place orders anytime, see immediate confirmation, and track our deliveries. The loyalty program has saved us thousands of cedis, and the technical support helps us improve our products constantly.”

Elizabeth Darko

Operations Manager

Challenge

Inefficient ordering process with frequent communication errors and limited visibility into product availability.

Solution

Early adoption of our WhatsApp Business ordering system and implementation of standing order templates.

Results

  • 67% reduction in order processing time
  • 98% order accuracy (up from 76%)
  • 28% increase in order frequency

Hotel Majesty - Takoradi

Hospitality Excellence

Hotel Majesty is a 4-star hotel in Takoradi serving the business and tourism market with three restaurants and a bakery/pastry kitchen supplying all outlets.

“Pomank understands the unique needs of hotel operations. Their flexible delivery schedule, staff training support, and consistent product quality help us maintain our international standards.”

Daniel Mensah

F&B Director

Challenge

Inconsistent quality of baked goods across different chefs and high turnover of kitchen staff.

Solution

Customized delivery schedule, staff training program, and standardized recipe development using Cookband products.

Results

  • 92% guest satisfaction score for bakery items (up from 74%)
  • 40% reduction in training time for new pastry staff
  • 28% decrease in ingredient wastage

New Customer Support

Comprehensive Baker Support Program

We go beyond simply supplying margarine to offer a complete support ecosystem for our customers:

Technical Consultation

Expert advice on product selection and application

Problem-Solving

Assistance with formulation challenges and product optimization

Business Development

Support for bakeries looking to expand their product range

Quality Control

Guidance on maintaining consistent quality

Direct Communication Channels

Pomank Ventures offers multiple ways for customers to access support

WhatsApp Technical Support

Immediate assistance via messaging

On-Site Consultation

Technical visits to address specific challenges

Regular Check-Ins

Proactive relationship management

Emergency Supply

Rapid response for urgent needs